The Challenge

NC A&T experienced rapid growth in on-campus tutoring through its Center for Academic Excellence but struggled to find ways to provide support for niche and upper-level courses. Additionally, through focus group data, they found most students were studying during the hours of 12 a.m. to 3 a.m. when the on-campus Tutorial Lab was closed. They needed a 24/7 academic support solution that would allow their diverse student body to choose the services which fit their own unique needs and access those services on their own time and personal devices.